Forum Discussion

ProfFink's avatar
ProfFink
Channel Surfer
7 months ago

Roku media player doesn't play sound from many of my mp4's after update.

Roku media player won't play audio for mp4's that have modern 5 channel audio. Only plays audio from 2 channel audio (stereo) after update. Down sampling the audio works but is a poor solution to the problem and is quite difficult.  Open the properties of the mp4 and go to the details tab and look at the audio settings to see if your mp4 audio is supported.  Dev's at Roku should really be ashamed that they released this bug and have neglected to fix it for so long.

9 Replies

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    7 months ago

    Welcome, ProfFink!

    Thanks for letting us know about your issue with the Roku media player. We're happy to investigate further.

    Can you please provide the following information?

    • Do you have any other device/s connected to your TV? (e.g., speakers and another sound system)
    • When did the issue start?

    In the meantime, you may check out this support article here on how to use the Roku Media Player to play your videos, music, and photos.

    Please keep us posted on what you find out.

    Thanks,
    Roku Community Team

    • ProfFink's avatar
      ProfFink
      Channel Surfer
      7 months ago

      I have five roku's in my house.  They all have the same issue with playing mp4's that are created with 5 channel audio.  When I try and stream from my server only 2 channel (Stereo) mp4's have audio. All of the roku's worked fine with all my saved mp4's before you updated the software.  I can't tell you the exact update that did it but based on the reports from many other roku owners that have this problem it should be fairly easy to track down the update that messed everything up.  Once again,  this is not a user problem, it is a problem with your software that your developers updated.  Generic bot answers are not going to solve this issue for anyone.  As a software developer myself I know I have given you every bit of info you should need to resolve this.

      Step 1:  Create a local server with a mp4 that is 5 channel audio.  (Literally any dvd rip less than 5 years old will produce this)

      Step 2:  Use any streaming stick to access this mp4 and notice the audio doesn't play.

      • renojim's avatar
        renojim
        Community Streaming Expert
        7 months ago

        ProfFink, do you have any of the volume leveling modes enabled (night, leveling)?  If so, try setting it to "Off".