Roku Keeps scrolling and won't stop at all.
Hi
Having the problem that has been posted before. When my Roku express remote is pointed at (vizio) TV it just scrolls non stop & device/player lights flashes/ flickers. Tried rebooting, changing ...
Forum Discussion
Thank you for reaching out to us here in the Roku Community, jprkas!
We see that you're experiencing issues with your Roku remote, and we're here to help you with this. Before we begin, could you please check to see if there's a button that might be stuck? Also, when did the issue occur? Did restarting the device help?
In the meantime, please consider using our Roku mobile app for temporary and backup remotes. For detailed instructions, please refer to our dedicated support article: How to use the Roku mobile app.
Please keep us posted.
Thanks,
Jharra
Hi
Thanks for your reply, no it's not a stuck button. Tried all the steps advised on here. Just scrolls non stop when remote is pointed at Roku receiver. Can stop the scrolling by holding down any button, but once released menu starts scrolling again, cannot do anything else. Any advice, have not got the knowledge to try anything else ie. phone app etc
jprkas, how do you know it's not a stuck button? Does the scrolling stop if you take out a battery? You can also see if the remote is constantly transmitting by pointing it at a digital camera like the one in your phone. When you press a button on the remote (or if it's constantly transmitting something) you'll see a flash coming from the end of the remote on the camera's screen.
Remember the stuck key doesn't have to be on the Roku remote itself, it can be any remote in the room bombarding the express with IR interference. Then a Roku command gets caught in feedback loop.
