Forum Discussion

emilyclarice's avatar
emilyclarice
Newbie
11 months ago
Solved

Roku keeps disconnecting from wifi

Every time I turn on my TV it says it does not have a Wi-Fi connection, when I select a connect to Wi-Fi it loads indefinitely. The only way it’s reconnecting is if I go into settings and restart the device, I am having to restart the device every time I turn on the TV. It’s a Roku TLC TV. 

tv & player wifi
  • RokuTakashi's avatar
    RokuTakashi
    11 months ago

    Hi, emilyclarice 

    Thanks for the post, and welcome to the Roku Community.

    We appreciate you sharing your concern with us about connecting your Roku TV to your network. We're here to help. Kindly follow the troubleshooting steps below to resolve the issue.

    Restart your Roku TV. Use the following steps to restart your streaming device from the Settings menu.

    1. Press Home on your Roku remote.
    2. Scroll and select Settings.
    3. Select System.
    4. Select Power. If you do not see a Power submenu, skip to the next step.
    5. Select System restart.

    Restart your modem and router. Use the following steps to restart your modem and router.

    1. Unplug both your modem and router from power
    2. Wait 10 seconds and then plug them back in
    3. Wait for your modem and router to fully restart
    4. Use a phone, tablet, or computer to confirm the internet connection is working
    5. Test the connection on your Roku device

    Once this has been performed, kindly check the status of your Roku TV or Roku device if it maintains a connection. Keep us updated on what you find out.

    For more information, you can visit this support article on How to fix internet errors and issues on your Roku streaming device

    Keep us posted on what you find out, and we'll assist you further.

    Best wishes,
    Kash

1 Reply

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    11 months ago

    Hi, emilyclarice 

    Thanks for the post, and welcome to the Roku Community.

    We appreciate you sharing your concern with us about connecting your Roku TV to your network. We're here to help. Kindly follow the troubleshooting steps below to resolve the issue.

    Restart your Roku TV. Use the following steps to restart your streaming device from the Settings menu.

    1. Press Home on your Roku remote.
    2. Scroll and select Settings.
    3. Select System.
    4. Select Power. If you do not see a Power submenu, skip to the next step.
    5. Select System restart.

    Restart your modem and router. Use the following steps to restart your modem and router.

    1. Unplug both your modem and router from power
    2. Wait 10 seconds and then plug them back in
    3. Wait for your modem and router to fully restart
    4. Use a phone, tablet, or computer to confirm the internet connection is working
    5. Test the connection on your Roku device

    Once this has been performed, kindly check the status of your Roku TV or Roku device if it maintains a connection. Keep us updated on what you find out.

    For more information, you can visit this support article on How to fix internet errors and issues on your Roku streaming device

    Keep us posted on what you find out, and we'll assist you further.

    Best wishes,
    Kash