Roku keep losing connection

Hi pcneedshelp,

A warm welcome here at the Roku Community!

Thanks for reaching out to us regarding your network issues with your Roku Express 4k streaming device. No worries. We're here to find you the best resolution.

Have you tried to do a network connection check? If not, navigate to your Settings then select Network > Check Connection. Here's our Support link for further details: How to check the connection.

Furthermore, you can try to reset your network connection by navigating to your Settings, then scroll and select Settings > Advanced system settings > Network connection reset > Reset connection. After the network reset is done, your Roku device will restart and you will need to return to the Settings menu and set up your wireless network again.

If the issue is still persistent, let us know, and we'd be more than happy to continue assisting you.

All the best,
Carly

Hi Community users,

Thanks for posting in the Roku Community regarding the issue you are experiencing with your Roku Express losing network connectivity.

Please be aware that we believe this issue is now resolved and invite you to see if you are still experiencing an issue with connectivity.

Please keep us posted what you find out.

Thanks,
Danny

Hi MiniVan,

Thanks for reaching out to us here in the Roku Community!

We understand that your Roku streaming sticks cannot maintain a connection with your network. We recommend ordering an HDMI Extender for your Roku streaming stick as a solution. You can order the HDMI Extender with no additional charge at this link: HDMI Extender.

Just make sure to fill in the required information.

All the best,
Kash

Hi DrJackie,

A warm welcome here at the Roku Community!

We regret to hear about the inconvenience this may have caused you. No worries. We're here to find you the best resolution possible.

Just to clarify, are you able to navigate your remote? It's possible that you can't proceed past choosing your preferred language because you can't use the buttons of your remote. Since you've mentioned that you have two Roku streaming devices, try to use a different remote. 

Pair it with the other streaming device. Here's how to Pair your remote.

Let us know how it goes, and we'd be more than happy to continue assisting you with this.

We'll wait for your response!

Thanks,
Carly

Hi LindaRash,

Welcome to the Roku Community!

Thanks for inquiring and sharing the information. As a workaround, you'll want to perform a network reset and system restart to resolve the issue. Kindly follow the troubleshooting steps below:

1. Press Home on your Roku remote.
2. Scroll and select Settings.
3. Select Advanced system settings.
4. Select Network connection reset.
5. Select Reset connection.

After this, navigate to Settings > System > System Restart. Then, check to see if the issue has been resolved. Keep us posted.

All the best,
Kash

Welcome, and thank you for posting here at the Roku Community, Gram5!

Thanks for raising your network connection issues with your Roku streaming device with us. May we first know what specific Roku streaming device you are experiencing this issue with? In addition, have you tried to restart your router? We also suggest reaching out to your Internet Service Provider and letting them reboot your network connection's system because, in most cases, this troubleshooting procedure resolves the issue you are currently having. 

Let us know how it goes, and we'll go from there. 

Kind regards,
Carly

We completely understand your input, bobbysafe.

We sincerely regret any trouble this may have caused you. The only information we can give you as of the moment is that it is still currently in the process of being fixed. Your convenience and satisfaction are what we aim for. That is why we are doing our best to fix this issue as soon as possible. We need a little bit more of your patience and understanding as we work on this.

Kind regards,
Carly