Roku keep losing connection

I have done everything Roku suggests, this only started happening after the 5/19/23 system update, so I think it may be a coding problem.

The only way I can fix it temorarily is to restart the Roku unit, but that only lasts for awhile

I am also having this issue as of the last week or so, it didn't happen before then. I've done everything short of factory resetting the Roku Express 4k+ 3941x whatever, and it's the only device on the network having a problem.

• Roku device model, serial number, device ID, and software OS/version (3941x, X01600E7TY03, S07P21A7TY03, 12.0.0 build 4184-CR)
• Does this issue occur on a specific channel? If so, what channel and what version or build is it? (All of them, at all times of day but can go hours or a day without happening, then hours of it only working for 2-10 minutes after every reboot)
• Brand, model, and current OS that the mobile device is running. (No mobile device, only Roku Express 4k+)
• Tracker ID when this issue occurs (ID 03-273-661).
• Steps to reproduce the issue you are seeing (Plug in Roku Express 4k+ and try to stream something on any channel, watch a couple minutes and then it disconnects from the wireless network that it had Excellent signal from. I then verify on the router's Connected Devices page that the device is no longer connected, verify that our laptops and phone are still connected to rule out a problem with the router, but they all stay connected and have internet connectivity, as do the PS4, PS5, doorbell security sysem, etc. - the only device that drops off the network is the Roku)

Occasionally if I let it sit for 5-15 minutes it will reconnect and stream again for a few minutes before dropping again, but most of the time it will stay disconnected until a reboot where it automatically reconnects. I've also tried the "Exit and set up connection" option and maybe 1/5 times it will reconnect to the home network, but most often it just stays at "Checking..." until it gets a system restart. I've also unplugged it for ~15 minutes thinking maybe it was overheating, but no luck - it kept happening.

I just tried a Network Reset which also reboots it, then I had to reconnect to the network. We'll see if that does it. *edit* nope lol, about two minutes of streaming and "No connection" again.

Three out of 6 units dropping connections. Can’t reach a human being at Roku. Time to start looking for a new streaming device provider. Tired of resetting, reconnecting, waiting for the thing to go blank….if I wanted this aggravation I would have stayed with Comcast cable…

Hi Community users,

Thanks for keeping us posted on the Roku devices that keep disconnecting from your wireless network.

We will be more than happy to look into this issue that you're experiencing. Can you please provide the following information below?

• How many devices do you have connected to your network right now? (e.g., TV, mobile phone, laptop, computer)
• Did we recently make any changes to your network or network provider?
• What error message or code are you getting after trying to connect to your network? (after putting in the network credentials)
• How far is your device from your network router?
• Do you have cellular data, so we can try connecting your device to your hotspot?

With detailed information, we will be able to assist you further.

Thanks,

John

Hello Community users,

Thanks for reaching out to us here in the Roku Community!

We understand that your Roku streaming sticks cannot maintain a connection with your network. We recommend ordering an HDMI Extender for your Roku streaming stick as a solution. You can order the HDMI Extender with no additional charge at this link: HDMI Extender.

Just make sure to fill in the required information.

Thanks,

Anjelie

Dear Kash,

I don't want to sound mean but at this point, your questions and suggestions sound like you're just reading off a script, giving standard answers and haven't give your attention to the very long list of posts.  Seems like all the Moderators ask the exact same questions, suggest the same things and we all respond that nothing is working-- then it's crickets.   

I've come to believe that there are no solutions for this issue and every new Moderator that chimes in doesn't seem to know the whole history of complaints. 

My Roku is not just disconnecting anymore while watching something but now it won't connect at all so that I can even watch something in the first place.  It doesn't matter which Roku device it is, how recent or updated it is, the fact remains that the thing won't connect or stay connected.

It has nothing to do with the router, trying another network or hotspot or any other circumstance as one would think.  All other devices--computers, cable boxes, Apple products don't experience any disconnection issues--only the Roku's.

I've read where lots of folks have given up and will try Firestick or some other option.  That's is what I'm forced to do now.

I have a wifi extender and the wifi signal to the TV and the Roku is strong.  

My Roku is so bad now that when I turn on the TV there is a "non connected" in the upper right side of the screen.  The remote doesn't even work now either.  It was bad enough that it would disconnect while watching a show.  Now I can't even use the thing.

What a shame as my Roku is barely a year old and I've had connection issues practically the whole time.  The Roku tech team or their engineers or whoever is behind that curtain has been no help at all.

I've given them my info a few times now on this thread and it's just been crickets.......