Forum Discussion

Ellenem's avatar
Ellenem
Reel Rookie
27 days ago
Solved

Roku is suddenly not working

Roku worked fine and then it didn't. I've unplugged everything and retarted it several times but still nothing. The light is on but when I push home nothing happens other than flashing light. please help.

 

roku player
  • RokuFelipB's avatar
    RokuFelipB
    27 days ago

    Hey Ellenem​

    We noticed that your Roku device suddenly stopped working. Here's what to do if your Roku streaming player will not power on:

    Check the status light:

    1. No light at all: It may not be getting power.
    2. White light is on, but no picture: Your Roku is on—check your TV’s input.
    3. Solid red light: Your device is too hot. Unplug it and let it cool.
    4. Flashing red light: It's not getting enough power. Plug it into a wall outlet.

    If using a wall outlet:

    1. Use the right power adapter: We strongly recommend using the one that came with your Roku player.
    2. Reconnect the power cable: Unplug it, then plug it back in.
    3. Try a different wall outlet: Your outlet may not work. Test with another device to be sure.
    4. Avoid power strips: Plug directly into the wall for a more reliable power source.
    5. Still no power: Your adapter might be faulty. If your device is under warranty, contact Roku support. You can also purchase an adapter in the accessories store.

    If using your TV's USB port: Use the original USB cable > Reconnect the USB cable > Try a different USB port on your TV >Test with another TV > Try using a wall outlet instead. 

    Let us know if that works!

    Roku Community Team

4 Replies

  • Ellenem's avatar
    Ellenem
    Reel Rookie
    26 days ago

    I've done everything on the suggested link and it still doesn't work.

    • RokuFelipB's avatar
      RokuFelipB
      Community Moderator
      26 days ago

      Thanks for the update, Ellenem​

      It appears the suggested steps did not work. Please check your inbox, we've sent you a private message.

      Looking forward to hearing from you soon.

      Roku Community Team

  • Ellenem's avatar
    Ellenem
    Reel Rookie
    26 days ago

    The system is a Roku Express 4K+, the tv screen is blank and the remote turns the tv on, the blue light flashes but nothing else happens.

  • RokuFelipB's avatar
    RokuFelipB
    Community Moderator
    27 days ago

    Hey Ellenem​

    We noticed that your Roku device suddenly stopped working. Here's what to do if your Roku streaming player will not power on:

    Check the status light:

    1. No light at all: It may not be getting power.
    2. White light is on, but no picture: Your Roku is on—check your TV’s input.
    3. Solid red light: Your device is too hot. Unplug it and let it cool.
    4. Flashing red light: It's not getting enough power. Plug it into a wall outlet.

    If using a wall outlet:

    1. Use the right power adapter: We strongly recommend using the one that came with your Roku player.
    2. Reconnect the power cable: Unplug it, then plug it back in.
    3. Try a different wall outlet: Your outlet may not work. Test with another device to be sure.
    4. Avoid power strips: Plug directly into the wall for a more reliable power source.
    5. Still no power: Your adapter might be faulty. If your device is under warranty, contact Roku support. You can also purchase an adapter in the accessories store.

    If using your TV's USB port: Use the original USB cable > Reconnect the USB cable > Try a different USB port on your TV >Test with another TV > Try using a wall outlet instead. 

    Let us know if that works!

    Roku Community Team