Roku iPhone App Private Listening No Sound
Private listening is not working for me through the IOS Roku app. I have updated the app, uninstalled and re-installed the app and Restarted my device. None of this works. Private listening always...
Forum Discussion
RokuERey I’m confused. My first post, which you responded to said that I had already updated the app, uninstalled and reinstalled it, unplugged and restarted my device etc…. I had also posted my device serial number. Am I communicating with a bot? Very frustrating as there should be clear avenues for more helpful support for customers.
to repeat:
the device is a Roku streaming stick 3600X, The serial number/device ID is 5S464T256692. The software version is 12.5.0.4178. I am using the iOS version of the Roku app. I have an iPhone SE. I am using version 9.9.1 of the app, which is the most recent version.
Looking through the community posts, I see that many others have had this issue over the years. It seems to be a consistent problem. Hopefully, Roku can permanently fix this glitch for me and everyone else affected.
We're sorry for the confusion and we'll take it from here. We'll forward this to the appropriate Roku team for further investigation.
Once we have available information about this we'll make sure to forward updates here.
Best regards,
Rey
Thank you. I will be waiting for update. Please tag me.
