Private listening is not working for me through the IOS Roku app. I have updated the app, uninstalled and re-installed the app and Restarted my device. None of this works. Private listening always worked fine until a couple of days ago. My device is 5S464T256692. Please help.
Hi Ladylo,
Thanks for reaching us here in the Roku Community!
We appreciate the report about this issue using the Roku mobile private listening. We'd like to help.
Could you tell us if this issue happens across the channel on the platform or is an isolated case?
Let us know more about this so that we can further zoom in on it.
Thanks,
Rey
RokuERey Thanks for replying. I’m not sure what you mean by “across the channel on the platform.” It happens whenever I try to use private listening through the Roku App, regardless of what I am streaming. I have several streaming subscriptions (YouTube, Netflix etc). The sounds comes through the TV just fine, so it seems this is an app issue as opposed to an issue with my streaming stick. Worked just fine for years and then suddenly stopped. Everything else in the app is still working. Only this feature is affected, but it’s one I use frequently so it’s really inconvenient
Thanks for your prompt response!
Have you tried checking for an update of the app to see if it's available? We would also like to take a closer look into this and please provide us with the details below.
Please keep us posted.
Thanks,
Rey
