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bnorma01's avatar
bnorma01
Reel Rookie
2 years ago

Roku iPhone app crashes when I have it look for devices

This has been going on for a very long time. The app has been updated a bunch of times. My phone has been restarted as well as router. I have deleted and added the app back. I am wondering if there is something on my network that the app thinks is a Roku but it’s not and the app doesn’t handle it. Or it’s due to me having 5 Rokus or the total number of devices on my network which must be over 50.  Anyone else have this ongoing issue ?

remotes
  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    2 years ago

    Hi, bnorma01

    Thanks for posting here in the Roku Community.

    We acknowledge the concern you've encountered with the Roku mobile app, and we sincerely apologize for the inconvenience this has caused. For us to grasp this issue better, can we have the following information:

    • Roku mobile app version
    • Mobile device information such as brand, model, and OS version.
    • Screenshot of the issue you're referring to.

    Once we have this, we'll be able to take a closer look at the issue.

    All the best,
    Kash