Since the latest update (8.11.0.47), the Roku iPad remote app is draining my battery significantly while Private Listening is engaged. Has used 50% of iPad Pro battery—large!—in just 3h, and battery section shows 81% due to Roku Remote app, in background. Not due to screen being left on or anything: This has happened with the Roku Remote app running minimized, in background, with iPad screen off.
Since there’s no longer any way to report an issue to Support (that I can find—is Roku really that big now, that they don’t allow users to contact them directly??!!), I’m hoping this will catch the eye of support and they’ll look in to what changes were made to cause this sudden huge increase in battery usage by the app. Has never been an issue before (I use Private Listening every night). If anyone else is experiencing the same issue, or knows of a fix, please reply. Thanks.
Ever since the last iOS 16.4.1 update. While listening using earbuds, it’ll start warming up after one hour also the battery will start draining. I’ve always used my earbuds never a problem until last iOS update.
My iPhone is a 13 Pro Max
Hi Roy8,
Thanks for your first post.
We appreciate you letting us know about the issue you are experiencing with the Roku mobile app. We'd like to look into this further. Could you also provide us with the Roku mobile app version and build?
Once we have the information, we will be able to assist you further.
Regards,
Nimfa
Private listening on iphone 12 pro max heats alots after 1 hour
Hi Yolo,
Thank you for reporting this issue to Roku Community!
We appreciate your effort in posting and your patience with the issue you are experiencing. The team is hard at work investigating the issue with Roku mobile app causing overheating with mobile devices, we still haven't received any feedback back as of the moment but rest assured that we'll send the update once we have it. In the meantime, please provide all the required details mentioned above in your post as it will help our Roku team to investigate further the reported issue.
Please keep us posted with the details. Thank you!
Best regards,
Mary
Personally, I don't think it has anything to do with the Roku app itself. When I connect to wireless CarPlay on my iPhone the battery drains significantly and the case is quite warm, even if I'm not actually using anything on the CarPlay screen. I've lost over 20% of the iPhone battery in less than an hour's drive, and not even displaying the CarPlay screen in the car. I think it's something within the iOS that has power issues with some apps, and it's more an Apple issue than the app itself.
Thanks, that's an interesting data point to me, Dan. Whether it's an iOS update, or a Roku update I hope we they can get to the fix for it! I've used Roku private listening for a few years until this battery drain/heat issue started a few weeks ago...
