Forum Discussion

Jesikka_nicole's avatar
Jesikka_nicole
Newbie
2 years ago

Roku immediately disconnects from internet

I own a Roku Ultra 4800x, and I have it connected through ethernet and it's also able to connect over wifi. If I connect to either it recognizes and connects with no problem, but immediately after connecting, when I go back to the home page it says that it's not connected to a network. This has been an issue with my Roku for at least a few months now, but when selecting a streaming app it would give me an option to proceed anyway, and after selecting that they seemed to work fine. But within the past few days nothing seems to work, and I've been trying to solve this problem for days now.

I have no issues connecting to my wifi with my other devices, and I've restarted my roku and router countless times. I've reset my network connection. I've even factory reset my roku. I figured that my roku box must have an internal issue and bought a new Roku Ultra and set it up, but it had the exact same issue, so I don't know what else to try? I've spent a lot of time on the phone with my internet service provider trying to troubleshoot this to no avail. 

tv & player wifi

9 Replies

  • renojim's avatar
    renojim
    Community Streaming Expert
    2 years ago

    Is there anything about your network setup that we should know about like you're using a VPN or an ad-blocking service?  If not, do you have access to your router settings?  If so, try changing the DNS server, especially if it's set to your ISP's.  You can research DNS servers but 8.8.8.8 is one that's often suggested.

    Another thing to try to verify whether or not it's something with your network is to connect to your phone's hotspot, if possible.  If you don't have any issues when connected to your hotspot then that's a good indication that it's something about your network.

    • fedupwiththis's avatar
      fedupwiththis
      Channel Surfer
      2 years ago

      This is happening with my Roku TV as well. It's not the internet connection as you well know. Is there anything WE should know about why your service has just totally crashed ?

      • RokuArjiemar's avatar
        RokuArjiemar
        Retired Moderator
        2 years ago

        Hello! fedupwiththis,

        We appreciate you sharing your post,

        Thank you for reaching out to us regarding the problem you're facing with the connectivity of your Roku TV. We are happy to offer our assistance and help resolve the issue.

        • Do you have a Roku Branded TV or a Roku TV?
        • Is this the first time you set up this Roku TV?
        • How are you trying to connect to your network, is it via wired or wireless connection?
        • Are your other devices able to connect to the network without any issues or latency?
        • What troubleshooting steps have you taken so far to resolve the issue?

        Your Roku streaming player or Roku TV system provides you with access to stream audio and video from the internet. For this to work, your Roku device must maintain a good connection to your network and the internet. You can check the quality of this connection from the Settings menu on your Roku device at any time.

        Use the following steps to check your network connection.

        1. Press Home  on your Roku remote
        2. Scroll and select Settings
        3. Select Network
        4. Select Check connection

        Your device will check available networks, network connection, and internet connection. A green check mark will appear to the left of each successful one. When the test is complete you will see a pop-up with the connection results.

        Please keep us updated on your progress, and we'll be happy to continue assisting you. We look forward to hearing back from you.

        Thanks,
        Arjiemar

  • RokuERey's avatar
    RokuERey
    Retired Moderator
    2 years ago

    Hi Jesikka_nicole,

    Welcome and thanks for sharing your report here in the Roku Community!

    I'd like to drop some information about this via DM and thanks for the initial step renojim.

    Regards,
    Rey

    • Samson620's avatar
      Samson620
      Newbie
      2 years ago

      The Roku on my Samsung TV ONLY suddenly said that I was not connected to the internet! This is not true. My LG TVs are connected with the same internet router without any problem. I am able to view Vicki and anything else on the internet that I subscribe to with my other TVs!!. The problem is not with my internet. Please tell me how this problem can be solved. I followed all the instructions given to me on the  TV to no avail!!

      • RokuERey's avatar
        RokuERey
        Retired Moderator
        2 years ago

        Hi Samson620,

        Welcome to the Roku Community!

        We appreciate you sharing your report about this and sorry for the trouble.

        Could you share with us the serial number of the Roku device you're having an issue with? We'd like to take a closer look.

        In addition, have you checked for any recent updates or firmware changes on your Roku device?

        Please keep us posted!

        Thanks,
        Rey