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JFS's avatar
JFS
Newbie
3 years ago

Roku home menu pop-ups started appearing

I have started to get a pop-up when I go to the Home Screen on the right hand side of the display that covers up the short-cuts that are underneath.  How do I get rid of that?

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  • RokuMary-F's avatar
    RokuMary-F
    Community Moderator
    3 years ago

    Hi JFS,

    Welcome to the Roku Community!

    Thanks for posting and we'd like to take a closer look to see if there's anything else we can suggest to help but we need more details.

    Here are a few questions here to better understand what you're experiencing:

    • When did this issue first start occurring?
    • What are you seeing on screen? Can you provide a screenshot of the issue you are experiencing?
    • Do you observe this behavior while using any other channel(s) on your device?
    • What troubleshooting steps have you taken so far to try to resolve the issue?

    With more detailed information, we will be able to assist you further.

    We look forward to hearing from you and looking closely into this issue. Thank you!


    Best regards,
    Mary