Forum Discussion

BlueDan's avatar
BlueDan
Channel Surfer
2 months ago
Solved

Roku Express won't Connect to iOS app

Just got a Roku Express model 3960CA. At first, had no problem in connecting the device to the iOS app. But then after an hour or so, the app could no longer find the device.  Both my iPhone and th...
mobile app
  • BlueDan's avatar
    BlueDan
    2 months ago

    Found a solution, but I have no idea why it would work. I set the Roku device to connect to the 2.4 GHz wifi instead of the 5 GHz and connected my phone to it as well. This worked, and the device no longer disappeared from the iOS app when I went out of range.

    Then connected it back to the 5 GHz network, and it is still working. I can't explain it, but it works. 

Katmom1's avatar
Katmom1
Newbie
2 months ago

I have the same problem.  It started earlier this week.  All was fine before.  I don’t know what changed unless it was an iOS automatic update.  My iPad is up to date, I updated the Roku app, uninstalled it, reinstalled it, tried adding it to my iPhone, restarted the wifi, etc.  I don’t see a way to change my WiFi.  I have a T-Mobile 5g tower.  

  • jontalk's avatar
    jontalk
    Roku Guru
    2 months ago

    have you tried going to their Mobile Hot spot page to learn? https://tinyurl.com/yv459tx2

  • jontalk's avatar
    jontalk
    Roku Guru
    2 months ago

    And if you haven't already go to the App store and hunt for WiFi Analyzer or something similar..it will show you what channel is being used..And after studying the link I sent you'll want to find out how to disable 'auto' from channel selection and manually choose one with the least congestion..the star ratings show the best ones and the list beneath the circular icon shows your channel number and others