Forum Discussion

Jjarosc1's avatar
Jjarosc1
Newbie
11 months ago

Roku express won’t connect to home wifi

My Roku will not connect to my home network. it doesn’t even pop up as an option. I reset my router and all other devices are working. I’ve unplugged, I’ve restarted, I’ve restarted network settings, I pressed the reset button in back of Roku. I unplugged and replugged. My hot spot won’t even show up as an option. I read somewhere it could be a MAC address issue but not sure. I feel like I’ve tried everything short of a factory reset. It’s a Roku express and I have had it for a number of years. Should I just buy a new one? This has never happened to me before where I couldn’t get the wifi and internet connection back. The Roku is in my bedroom and I can’t fall asleep without the TV on. I’ve been up since 3:30 please help!! 

tv & player wifi

1 Reply

  • Strega2's avatar
    Strega2
    Roku Guru
    11 months ago

    Can you see other networks?

    Do you know the four-digit model number of your Roku Express?  Most models labeled just “Roku Express” are 2.4GHz-only, and some routers and hotspots default to 5GHz only.  (And some ISPs have sent updates to their routers that turned 2.4GHz off.)

    You might want to think about a radio or a noise generator for the sleeping issue – at least as a backup.