Forum Discussion

Shawnleming11's avatar
Shawnleming11
Reel Rookie
5 months ago
Solved

Roku Express will not go past the update and restart.It restarts and then nothing

I have the Roku Express.New out of the box.I follow the steps and when it searches for updates and restarts,I get nothing.I turn it off and back on it does the same thing like it never installed an update minutes before.The progress reaches 100% and it restarts and ...nothing but blank screen

TV & Player Setup
  • Shawnleming11's avatar
    Shawnleming11
    5 months ago

     I have fixed the issue.The HDMI cable that came with the Express wouldn't show video after the update.I replaced it with a high-speed cable and the video appeared instantly.

3 Replies

  • Shawnleming11's avatar
    Shawnleming11
    Reel Rookie
    5 months ago

     I have fixed the issue.The HDMI cable that came with the Express wouldn't show video after the update.I replaced it with a high-speed cable and the video appeared instantly.

    • RokuEmmanuel-D's avatar
      RokuEmmanuel-D
      Community Moderator
      5 months ago

      Thanks for participating here in the Roku Community, Shawnleming11!

      We are glad that you're already back up and running now. We really appreciate you sharing your workaround with us.

      If you need more assistance, please don't hesitate to let us know. We'll help you in any way we can. 

      Happy Streaming!

      Best,
      The Roku Community Team

  • Shawnleming11's avatar
    Shawnleming11
    Reel Rookie
    5 months ago

       I'm still having the same issue but I can hear sounds after the reboot like it has restarted but there is no video.The video is fine during initial setup until it updates and reboots.Then the audio is there but no video