Forum Discussion

sdc12's avatar
sdc12
Channel Surfer
8 months ago
Solved

Roku Express Suddenly Unclear with Background Images

I have had zero problems with my device on my HDTV, but recently the quality of the picture with apps, has static/unclear picture on home screen particularly, with background images. Nothing has changed and NO I am not using any antenna or other device.

  • Hi sdc12,

    Thank you for posting here in the Roku Community!

    We understand you're having a problem with your Roku Express. We're happy to help. Please try to restart your modem and router. After restarting your wireless network connection, you may need to restart your Roku Express by going to settings, system, and system restart.

    If the problem still persists, keep us posted.

    All the best,
    John

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator

    Hi sdc12,

    Thank you for posting here in the Roku Community!

    We understand you're having a problem with your Roku Express. We're happy to help. Please try to restart your modem and router. After restarting your wireless network connection, you may need to restart your Roku Express by going to settings, system, and system restart.

    If the problem still persists, keep us posted.

    All the best,
    John

    • sdc12's avatar
      sdc12
      Channel Surfer

      I already tried this and it did not solve the problem.