Roku express stuck on Let's Get Started Screen
My Roku express is stuck on the "Let's get started" screen. The IR light on the front of it is pretty much constantly firing. The remote when pointed at it makes it beep every few seconds, even when no buttons are being pushed. Any help would be greatly appreciated.
If you are using your TV USB port for power, try using a power adapter at wall. (If device did not come with a power adapter, use a cell phone charging adapter 5v 1amp.)
Then Restart the device and see if that gets you through the screen. If still no go after using wall power, press and hold in Reset button for 30+ seconds which should Factory Reset the device.
Feel free to post an update if still having issues.
Thanks for your first post in the Roku Community, Durwood121!
We appreciate the troubleshooting steps you have taken so far. Thank you for keeping us informed of your progress.
It appears that your Roku remote needs to be paired with your Roku Express 4k. If you have a Roku voice remote, please verify the type of remote you have and follow the steps provided.
Kindly unplug your Roku device from the TV and then plug it back in. Once you have done this, please proceed to pair your remote with the device. This will help to resolve any connectivity or functionality problems you may be experiencing.
- If your voice remote has a pairing button, it will be located either on the back of the remote or under the battery cover.
- Press and hold the pairing button for 5 seconds, or until you see the status light begin to flash, to put your voice remote into pairing mode.
- If your voice remote does not have a pairing button, press and hold the Back and Home buttons for 5 seconds, or until you see the status light begin to flash.
Once your Roku device is successfully paired, you can proceed to activate it.
For further instructions on how to pair your remote, please visit our support page here on How to set up and pair your Roku voice remote.
We hope we have addressed your question appropriately, but reply to this message if the above did not fix your issue, and we will gladly follow up.
Thanks,
JharraSince you "held the reset button in long enough to reboot", you did not simply reboot, but performed a Factory Reset (which is why you are now seeing the "Let's Get Started" screen).
Here are your possible culprits.
1. Your remote is bad. (unfortunately, you cannot use the Roku mobile app as a remote since you factory reset the device. Must first set up device using a physical remote before being able to use the mobile app since both the device and the mobile app need to be on the same network in order to communicate.)
You can perform a test to see if at least the remote is sending IR commands. Using your cellphone, turn on the camera mode. Then point the Roku remote at the camera (like you are taking a picture) and press some buttons. You should hopefully see colored flashes of light on your phone screen if the remote is working.
2. The power adapter or power cable supply is bad. Try using a new micro-usb power cable and adapter. The power adapter has to be at least 5volts, 1amp. Not all power adapters are the same, so need to verify proper specs. Additionally, try plugging the USB cable into the TV USB port if you have one. (some TV USB ports cannot provide the necessary power so this is not a definitive test, but maybe you will get lucky).
3. The device is bad. If both the remote and the power supplies test fine, then the device may have failed, but the symptoms you described indicate either a remote or power supply issue. If you definitively rule out both remote and power, the device is 2 years old and unfortunately out of warranty. (1 year free replacement).
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As for your router not detecting the Express 4k currently, that is because you are at the Getting Started screen. The device has not performed a Network Scan yet (network and internet check) so that is normal. You will need to proceed through setup a bit (when able) before your Express 4k will detect your router and request connection.
A router will only inform you of "connected" devices, not devices "capable of connection". You router will not show you the Express 4k until you are successfully connected to it.
As for the "wired" connection test suggested by RokuJechealR , your Roku Express 4k is capable of using a wired connection if you attach an ethernet adapter into the USB power port. https://support.roku.com/article/360058027813.
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I know you already tried, but I would try another power adapter and cable. If no-go, give the remote a good whack and try it again. I wouldn't recommend a new remote because for close to the same price, you could just buy a new Roku device that will come with a new remote.
The Roku Express 4k+ is currently on sale for $30 and comes with a Voice remote. https://www.roku.com/products/players Can get for same price at Walmart, Target, Best Buy, etc.
