Forum Discussion

ReggieS's avatar
ReggieS
Newbie
3 years ago

Roku Express Setup finds wireless network, signs in, performs update, reboots and goes back to setup

It's and endless loop. After the reboot the Roku letters bounce around 3-4 times and then goes back to the setup screen, asking me to choose a language.  I find it interesting that even after downloa...
TV & Player Setup
agriswold1's avatar
agriswold1
Newbie
3 years ago

same thing is currently happening to me. i have the USB plugged into a adapter plugged into the wall but it keeps bouncing me back to the setup screen after "downloading update". I'm honestly about to take it back to the store and get my money back this is ridiculous. I'm honestly very disappointed in this product. Roku was recommended to me by a close family friend so for this to be my experience is disheartening and honestly infuriating.

RokuMary-F's avatar
RokuMary-F
Community Moderator
3 years ago

Hi agriswold1,

Thanks for posting in the Roku Community!

We understand your sentiments regarding this issue and we would feel the same way. We will work with you to know what went wrong so we can assist you further and fix the issue.

Here are a few things to try:

  1. We recommend performing a factory reset on the device to see if you are seeing the same issue. You may refer to this link for more information on how to factory reset your Roku device: How to system restart or factory reset your Roku streaming device | Official Roku Support
  2. For troubleshooting purposes, have you tried connecting those Roku devices to another TV to see if you are experiencing the same issue?
  3. As a last resort, if you are still experiencing an issue, we would recommend disconnecting your wireless network, then rebooting your Roku device to see if your Roku device is experiencing the same issue. Once the device is getting past the home screen, try reconnecting your wireless network.

These steps should resolve the issue you are experiencing, however, if the issue is still unresolved, please reply back and we will be able to assist you further.


Best regards,
Mary