Forum Discussion

y2jbrak's avatar
y2jbrak
Newbie
4 years ago
Solved

Roku Express Scrolling, Pausing, and Making Entry Acknowledgment Noise

My Roku Express has been scrolling through options on its own, pausing and playing on its own, and making the “booping” sound as it does. I reset the device several times and changing settings. Even ...
remotes
  • RokuDanny-R's avatar
    RokuDanny-R
    4 years ago

    Sidioussid

    Thanks the post.

    This would appear to be an issue with your remote. Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

    If you need a replacement remote for a Roku TV, you would need to contact your TV manufacturer. You can contact TCL here: https://support.tclusa.com/televisions or at 1-877-300-883.

    You can also purchase a remote that is compatible with your Roku TV on our Products page.


    Thanks,
    Danny

RokuKariza-D's avatar
RokuKariza-D
Retired Moderator
4 years ago

Hey y2jbrak

Thanks for posting here in the Community.

Please reply here with the serial number of your Roku device associated with the affected remote. It can be found at the back or underneath the player itself. I'll be able to further assist you from there.


All the best,
Kariza

  • y2jbrak's avatar
    y2jbrak
    Newbie
    4 years ago

    SO13297V4RS3

    • RokuKariza-D's avatar
      RokuKariza-D
      Retired Moderator
      4 years ago

      y2jbrak

      Thanks for the reply.

      I have passed along your information and concern to our Support team. I'd recommend keeping an eye on your email since they'll be reaching out to you from there.


      All the best,
      Kariza