Forum Discussion

y2jbrak's avatar
y2jbrak
Newbie
4 years ago
Solved

Roku Express Scrolling, Pausing, and Making Entry Acknowledgment Noise

My Roku Express has been scrolling through options on its own, pausing and playing on its own, and making the “booping” sound as it does. I reset the device several times and changing settings. Even the hard reset on the back of the device did nothing. I removed the batteries from its remote and even removed the remote from the room. I tried using the app remote, using remotes from the devices in the other rooms, and nothing has worked. Also the the Express units light flickers green to red as it operates like it is. 

remotes
  • RokuDanny-R's avatar
    RokuDanny-R
    4 years ago

    Sidioussid

    Thanks the post.

    This would appear to be an issue with your remote. Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

    If you need a replacement remote for a Roku TV, you would need to contact your TV manufacturer. You can contact TCL here: https://support.tclusa.com/televisions or at 1-877-300-883.

    You can also purchase a remote that is compatible with your Roku TV on our Products page.


    Thanks,
    Danny

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  • RokuKariza-D's avatar
    RokuKariza-D
    Retired Moderator
    4 years ago

    Hey y2jbrak

    Thanks for posting here in the Community.

    Please reply here with the serial number of your Roku device associated with the affected remote. It can be found at the back or underneath the player itself. I'll be able to further assist you from there.


    All the best,
    Kariza

      • RokuKariza-D's avatar
        RokuKariza-D
        Retired Moderator
        4 years ago

        y2jbrak

        Thanks for the reply.

        I have passed along your information and concern to our Support team. I'd recommend keeping an eye on your email since they'll be reaching out to you from there.


        All the best,
        Kariza

  • Sidioussid's avatar
    Sidioussid
    Newbie
    4 years ago

    it scrolls through the input settings on start up,unable to control with remote,turns itself off sometimes.Tried factory reset,newest update made it start doing it again,before it was'nt.unable to use TV!

    Roku5107x

    TCL model 3253800

    Serial Num. 2N00FT570792

    Device ID 4GK4AF570792

    software version 10.5-build 4210-08

    • rjn91's avatar
      rjn91
      Newbie
      4 years ago

      I have the same issue.  Can someone help me?

      • RokuDanny-R's avatar
        RokuDanny-R
        Retired Moderator
        4 years ago

        rjn91

        Thanks for the post.

        Can you please provide more specific information about the issue you are experiencing? What Roku model device are you using? Have you tried replacing the batteries in the remote as well as making sure there are no stuck or lodged buttons? In addition, can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.

         

        Thanks,
        Danny

    • RokuDanny-R's avatar
      RokuDanny-R
      Retired Moderator
      4 years ago

      Sidioussid

      Thanks the post.

      This would appear to be an issue with your remote. Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

      If you need a replacement remote for a Roku TV, you would need to contact your TV manufacturer. You can contact TCL here: https://support.tclusa.com/televisions or at 1-877-300-883.

      You can also purchase a remote that is compatible with your Roku TV on our Products page.


      Thanks,
      Danny