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Goatboi's avatar
Goatboi
Newbie
4 years ago
Solved

Roku express remote: software update ruined remote

My mom got a new roku express the other day and it was my job to set it up, the previous roku we had was working fine but the remote stopped working out of nowhere so we figured it was just old so we...
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  • Goatboi's avatar
    Goatboi
    4 years ago
    Goatboi wrote:
    Tivoburkee wrote:

    You had two Roku systems in the same place work then stop working. This say there could be something environmental in the area. Do you have a IR repeater system in place so you can control the devices from a second room? These can bombard devices with IR junk signals prevent them from receiving proper IR signals. Certain lights give off IR interference. Baby monitors do too. 

    It's not environmental, because 1, I grew up with IR tech so I'm not stupid and 2. I haven't changed anything in that room in 2 years and suddenly a new update comes out and two devices that were working before the update was installed now don't work after installing the update. It's a software patch that needs to be done. I don't have anything else in my home that runs on anything IR 

    Guess what, I got the newest software patch and now it's working. Told you.

Tivoburkee's avatar
Tivoburkee
Community Streaming Expert
4 years ago

Is the roku express buried behind the tv? The express comes with IR remote which needs line of sight from the remote to the front of the roku. Check remote by pointing it at your cellphone camera and pressinging a key if you see flashes its working. 

  • Goatboi's avatar
    Goatboi
    Newbie
    4 years ago

     

    Tivoburkee wrote:

    Is the roku express buried behind the tv? The express comes with IR remote which needs line of sight from the remote to the front of the roku. Check remote by pointing it at your cellphone camera and pressinging a key if you see flashes its working. 

    It's in plain sight, as I said I tried everything on the troubleshooting section, that's included in it. And it's a brand new remote it should be working

    • Tivoburkee's avatar
      Tivoburkee
      Community Streaming Expert
      4 years ago

      You had two Roku systems in the same place work then stop working. This say there could be something environmental in the area. Do you have a IR repeater system in place so you can control the devices from a second room? These can bombard devices with IR junk signals prevent them from receiving proper IR signals. Certain lights give off IR interference. Baby monitors do too. 

      • Goatboi's avatar
        Goatboi
        Newbie
        4 years ago
        Tivoburkee wrote:

        You had two Roku systems in the same place work then stop working. This say there could be something environmental in the area. Do you have a IR repeater system in place so you can control the devices from a second room? These can bombard devices with IR junk signals prevent them from receiving proper IR signals. Certain lights give off IR interference. Baby monitors do too. 

        It's not environmental, because 1, I grew up with IR tech so I'm not stupid and 2. I haven't changed anything in that room in 2 years and suddenly a new update comes out and two devices that were working before the update was installed now don't work after installing the update. It's a software patch that needs to be done. I don't have anything else in my home that runs on anything IR