Forum Discussion

Char-01's avatar
Char-01
Newbie
19 days ago

Roku Express not loading

Good afternoon, 

Our Roku express is not loading to the TV despite the power working to the device, the HDMI cord working, rebooting our internet and resetting the device.  Does anyone have any suggestions on how to get it to work?  

roku player
TV & Player settings

4 Replies

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator
    19 days ago

    Hi there, Char-01!

    We're here to help you out with the issue you ran into with the Roku Express!

    Have you also thought of connecting the HDMI cable to another port? Also, is there any light coming from the device?

    You can also get some help here!

    Roku Community Team 

    • Char-01's avatar
      Char-01
      Newbie
      18 days ago

      hi There, 

      Yes we did that as well with no resolution.  Any assistance will be appreciated.

       

      • RokuEmmanuel-D's avatar
        RokuEmmanuel-D
        Community Moderator
        18 days ago

        Thanks for the update, Char-01​!

        Just to double-check, may we know how your Roku is powered? Is it directly on the power outlet, or the TV's USB port? If through the port, can you try connecting it directly to a power source and see if that changes anything? 

        Let us know what you find!

        Roku Community Team

  • jontalk's avatar
    jontalk
    Roku Guru
    18 days ago

    By 'not loading' do you mean the TV screen is blank? And if not, please define this. Also curious if you're able to go to settings>connection and see if the Roku finds your WiFi channel..Since the Express relies on WiFi and lacks Ethernet, there's a chance channel congestion is the culprit. The best way to find out is by installing WiFi Analyzer for Android or something similar for iPhone. Open the app, look at the channel graph and take note of how many others use the same channel. Log into the router, disable 'auto' from channel selection and choose one with less congestion