Forum Discussion

siggyiggy's avatar
siggyiggy
Reel Rookie
3 years ago

Roku express no longer finds or connects to wifi

I have 2 roku express devices.  it’s been working flawlessly on my network for months. Last week they stopped being connected to the Wi-Fi, and CAN’T find the Wi-Fi anymore. Every other device I hav...
TV & Player WiFi
sjager's avatar
sjager
Newbie
3 years ago

I have the same issue as discussed here - Roku worked for the past year and now it will not connect to internet.  We have Xfinity.  Please help.

Jefflouis's avatar
Jefflouis
Newbie
2 years ago

My Roku TV is stuck on not connected in a red background and it's not doing anything

  • renojim's avatar
    renojim
    Community Streaming Expert
    2 years ago

    Jefflouis, try unplugging the power for a few minutes and then plug it back in.

  • RokuEuniceL's avatar
    RokuEuniceL
    Retired Moderator
    2 years ago

    Hi Jefflouis,

    Welcome to the Roku Community!

    We are happy to assist you in connecting your Roku to the internet. If a connection to the internet was not established during Guided Setup or your network changed and you need to update the connection, access the Settings menu on your Roku device using the instructions below:

    1. Press Home on your remote.
    2. Scroll and select Settings.
    3. Select Network.
    4. Select Set up a connection.
    5. Choose Wired or Wireless.
    6. If you select wired, your Roku device will automatically connect to your network and the internet. If you select Wireless, continue to the next step.
    7. Select your network from the list of available networks. If you do not see your network, select Scan again to see all networks.
    8. Enter your network password. To see the password as you type, choose Show password.
    9. Select Connect.

    If the issue persists, please keep us posted.

    Best regards,

    Eunice