I am with all the others complaining! I have had my devices FOREVER! How can they suddenly stop working? It does not matter what I've tried. i am sure I have an internet connection. Yet my network does not show up in the list. Some days it does, some days it doesn't. I am tired of spending my days fooling around with this. I am going to complain to the Better Business Bureau that Roku is stalling and not giving us the real reason that suddenly devices that have been working, stop. They need to correct the problem.
I am one angry customer.
Shame on Roku. Serial Number 507P41CYE84F Express 4K+ Dodel 3941X
I spoke with tech support today. I was told to wait 24 hours and try again.
Hello dsparrow330,
Thanks for your first post in the Roku Community!
We apologize for the inconvenience this has caused you. Kindly keep us posted on what you find out after you attempt the process at a later time.
If you have any further questions or concerns, please don't hesitate to reach out.
Regards,
Nimfa
I waited 24 hours like recommended by Roku tech support and it still will not connect to my wifi.
Thanks for the update. We can see that our Support team is waiting for your feedback and sent you an email follow-up regarding this issue. We would recommend continuing to work with them to resolve the issue you are experiencing as they would be best able to assist you moving forward.
Please let us know if there is anything else we can assist you with.
Regards,
Nimfa
