Hello dsparrow330
Thanks for posting in the Roku Community!
What's the model number of your Roku displayed under Settings->System->About? If the affected device is either a Roku Express or Roku Premiere, please note that they are only compatible with wireless b/g/n networks on the 2.4 GHz spectrum. Ensure that your hotspot is broadcasting a 2.4GHz Wi-Fi network for the device to connect to.
You can see more tips for troubleshooting a wireless network connection outlined here: How to connect your Roku streaming device to the internet using Wi-Fi or Ethernet
Regards,
Karla
I am with all the others complaining! I have had my devices FOREVER! How can they suddenly stop working? It does not matter what I've tried. i am sure I have an internet connection. Yet my network does not show up in the list. Some days it does, some days it doesn't. I am tired of spending my days fooling around with this. I am going to complain to the Better Business Bureau that Roku is stalling and not giving us the real reason that suddenly devices that have been working, stop. They need to correct the problem.
I am one angry customer.
Shame on Roku. Serial Number 507P41CYE84F Express 4K+ Dodel 3941X
Since you have the Roku Express 4k+ (3941), you can use either the 2.4ghz or 5ghz band of your network.
Go into your router settings (either via the login portal or ISP mobile app if available) and verify that your 2.4ghz band wireless settings are using a "wireless channel" between 1 and 11 (with 1, 6, or 11 preferred). Additionally on the 2.4ghz band, verify that the "wireless mode" is configured to use b/g/n.
On the 5ghz band, verify that you are using a wireless channel 36-48, or 149-161. If you are using "Auto" with your 5ghz wireless channels, you need to verify that your router is not using DFS channels (52-140) as Roku cannot see or use DFS channels currently.
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If your Roku devices are seeing your neighbors networks and not yours, it indicates that your network is not, or no longer, configured correctly to use with Roku. The intermittent working of your Roku seems to reinforce that your Roku is currently using Auto settings and is likely using g/n, rather than b/g/n on the 2.4ghz band (which is necessary to change if using a cable ISP like Cox, Comcast/Xfinity, or ATT), and that your router may be configured to use DFS on the 5ghz band.
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Feel free to post back with router model number and ISP (internet service provider) if the above is not applicable to your or you are still having issues.
I spoke with tech support today. I was told to wait 24 hours and try again.
Hello dsparrow330,
Thanks for your first post in the Roku Community!
We apologize for the inconvenience this has caused you. Kindly keep us posted on what you find out after you attempt the process at a later time.
If you have any further questions or concerns, please don't hesitate to reach out.
Regards,
Nimfa
I waited 24 hours like recommended by Roku tech support and it still will not connect to my wifi.
Thanks for the update. We can see that our Support team is waiting for your feedback and sent you an email follow-up regarding this issue. We would recommend continuing to work with them to resolve the issue you are experiencing as they would be best able to assist you moving forward.
Please let us know if there is anything else we can assist you with.
Regards,
Nimfa
