Roku express no longer finds or connects to wifi

Hi siggyiggy

Thanks for reaching out here in the Community!

Could you tell us who is your internet service provider? You can also try configuring your router and use wireless channels 1, 6, or 11 which are the preferred channels in North America. Each time you change the wireless channel, you will likely need to apply/save changes before you are prompted to restart the router. 

If the issue persists, reply here with the serial number of your 2 Roku Express. This can be found by navigating to Settings > System > About. 

Keep us posted.

All the best,
Kariza

My power went out the other day and my Roku will not connect to my router/wifi. It brings up all my neighbors wifi connections but not mine. I have tried everything numerous times and it still doesn't work. I called my ISP, the wifi popped up on the list. But would not connect. Then, they proceed with other avenues, and nothing.  The wifi doesn't show up anymore on the Roku.

First, try forgetting the Wi-Fi network on the Roku express devices and then reconnecting to it. To do this, go to Settings > Network > Set up connection > Wireless > Scan again to find your network > Select your network > Enter your Wi-Fi password.

If that doesn't work, try changing the Wi-Fi channel on your router. It's possible that there is interference on the current channel that is preventing the Roku devices from connecting. You can usually do this in your router's settings.

Another thing to try is to disable any firewall or security software on your router temporarily and see if the Roku devices can connect! If they can, then you may need to adjust your router's settings to allow the Roku devices to connect.

Finally, if none of these solutions work, it's possible that the latest Roku update caused the issue. You may need to wait for a new update or contact Roku support directly to see if they have a solution.

I hope this helps!

You appear to have done all possible on your end to troubleshoot the problem. Because the Roku Express devices can connect to your mobile hotspot but not to your home WiFi network, it's likely that they're incompatible with your router or that there's a compatibility issue between the devices and your Wi-Fi network.

You could try contacting Roku customer service through their website or social media channels to see if they can help you further. They might be able to provide further troubleshooting methods or forward the problem to their engineering team for further examination. If the problem cannot be fixed, they may be able to provide a replacement device.

Same thing is happening with mine!! We have alta fiber and 4 different roku devices, now all rendered useless. Absolute bullsh** roku!!!

I'm having the same issue as you if you figure it out plz let me know how it was fixed my roku tv is connected just fine but my two express player won't connect either and it says it updated this morning at 4 a.m. but it worked fine yesterday but I tried everything you did as well idk what to do

I worked for two days doing EVERYTHING To solve this problem; even bought a Roku Express, but had the same problem. I couldn't do a factory reset, as it kept looping back to opening. You can't get to settings on the ROKU screen, obviously.

As a last resort, I used a paper clip to press the reset on the receiver. Open up the clip and insert the pointy end in the tiny hole, hardly visible on the same side as the USB and HDMI openings. Hold for 5-10 seconds!

Voila! In business!