ROKU Express losing internet

Question

I have 2 ROKU Express devices, connected to 2 different televisions, powered by wall outlets. I recently connected them to a new Franklin T10 Hotspot. Both worked just fine for days. Then, this morning, both ROKU devices get an excellent signal from the hotspot, but neither device will connect to the Internet. My Android phone connects perfectly with the hotspot, so it's not the hotspot issue. Multiple restarts, resets, of all devices don't help, and T-Mobile tech support tested things from their end. It's definitely a ROKU issue. Thanks for your help.&nbsp;

Strega · Answer

Take a look at this thread:https://community.roku.com/t5/Wi-Fi-connectivity/Neither-of-my-two-Roku-devices-can-connect-to-internet-on-new-hotspot-device/m-p/817299#M27037&nbsp;

Sue13 · Answer

Thanks, but I have no idea of how to "create a new APN", and especially, how or what entering a new APN is. Can anyone else help, please?

Strega · Answer

Did you follow the link in that thread with the instructions? You need to do this on the hotspot device, so you'll be interacting with that device to fix the issue. Look at the solution post from AvsGunnar.

Sue13 · Answer

Yes, I followed the link, and instructions. But when I got to the step, Enter APN, I don't know what that is, what it should look like, so how can I enter it?

Strega · Answer

I would suggest checking the last two posts in the thread, and if that still doesn't work, posting a reply there.&nbsp; I don't have one of those hotspots or that internet service so I can't tell you much.

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ROKU Express losing internet

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