Forum Discussion

Bumpydog's avatar
Bumpydog
Channel Surfer
11 months ago

Roku Express kept bootingm then packed up.

Hi there, I got a Roku Express (SKU# 3930EU) and it had issues where it froze inconsistently but regularly, and I needed to reset my modem/router and let the Roku cool down before it would act normal...
tv & player features
RokuEmmanuel-D's avatar
RokuEmmanuel-D
Community Moderator
11 months ago

Welcome aboard! Thanks for reaching out to the Roku Community, Bumpydog.

We completely understand how frustrating this freezing issue can be while streaming on your Roku device, and we're here to help you get back up and running. 

Please let us know more about...

  • Is this happening on all channels or only on a specific channel?
  • When did you start noticing this issue?
  • Have you received any recent updates before this happened? 
  • What other troubleshooting steps you have tried in an attempt to resolve the issue? 

In the meantime, could you try connecting a high-speed HDMI cable or connecting to a different TV to see if that improves your experience? 

Please get back to us so we can dig into it further. 

Thanks,
Emman

  • Bumpydog's avatar
    Bumpydog
    Channel Surfer
    11 months ago

    Hi and thanks for reading and replying,

     

    I have replaced cables (twice), batteries, reset to factory , reinstalled the system, the system has updated itself 3 times then minutes just froze and just kept rebooting, finally it went off as if there is no power and has not come back on since.

     
    It seems now beyond what I can do to sort it 
  • Bumpydog's avatar
    Bumpydog
    Channel Surfer
    11 months ago

    It failed 5 mths ago so was put away, then added to a tv to try as tv has no remote

    so new cables, batteries and tv it updated itself and ran for 3 hours then failed by rebooting all the time and trying to update, no channel caused it to failed.

     

    All updates, reset unit and factory first time reset, then new cables and new Phone charger plug used but it rebooted twice then totally went off.   

  • Bumpydog's avatar
    Bumpydog
    Channel Surfer
    11 months ago

    Bump... 🙂

    • RokuEmmanuel-D's avatar
      RokuEmmanuel-D
      Community Moderator
      11 months ago

      Thanks for keeping us posted, Bumpydog. 

      We appreciate your effort to provide us with more detailed information about the exact behavior of the Roku device. Please keep an eye on your inbox, as we have sent you a message so we can get this sorted out there.

      We are looking forward to your response to our PM. 

      Thanks for your continued patience,
      Emman

      • Bumpydog's avatar
        Bumpydog
        Channel Surfer
        11 months ago

        Hello again, I telephomned their department and am no further forward, infact was cut off after waith 14 minutes.

         

        Please advise 

         

        Thx