Forum Discussion
Welcome aboard! Thanks for reaching out to the Roku Community, Bumpydog.
We completely understand how frustrating this freezing issue can be while streaming on your Roku device, and we're here to help you get back up and running.
Please let us know more about...
- Is this happening on all channels or only on a specific channel?
- When did you start noticing this issue?
- Have you received any recent updates before this happened?
- What other troubleshooting steps you have tried in an attempt to resolve the issue?
In the meantime, could you try connecting a high-speed HDMI cable or connecting to a different TV to see if that improves your experience?
Please get back to us so we can dig into it further.
Thanks,
Emman
- Bumpydog11 months agoChannel Surfer
Hi and thanks for reading and replying,
I have replaced cables (twice), batteries, reset to factory , reinstalled the system, the system has updated itself 3 times then minutes just froze and just kept rebooting, finally it went off as if there is no power and has not come back on since.
It seems now beyond what I can do to sort it - Bumpydog11 months agoChannel Surfer
It failed 5 mths ago so was put away, then added to a tv to try as tv has no remote
so new cables, batteries and tv it updated itself and ran for 3 hours then failed by rebooting all the time and trying to update, no channel caused it to failed.
All updates, reset unit and factory first time reset, then new cables and new Phone charger plug used but it rebooted twice then totally went off.
- Bumpydog11 months agoChannel Surfer
Bump... 🙂
- RokuEmmanuel-D11 months agoCommunity Moderator
Thanks for keeping us posted, Bumpydog.
We appreciate your effort to provide us with more detailed information about the exact behavior of the Roku device. Please keep an eye on your inbox, as we have sent you a message so we can get this sorted out there.
We are looking forward to your response to our PM.
Thanks for your continued patience,
Emman- Bumpydog11 months agoChannel Surfer
Hello again, I telephomned their department and am no further forward, infact was cut off after waith 14 minutes.
Please advise
Thx