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Bcotton610's avatar
Bcotton610
Newbie
2 years ago
Solved

Roku Express Keeps losing connection, especially in Xfinity App

I've been having problems for at least the last 3 months where the Roku Express in our master will keep buffering, mostly in the Xfinity app.  It then will have us check the internet connect and restart.  When checking the internet it says the signal is "excellent" so I do not understand the problem.

tv & player wifi
  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi Bcotton610,

    Thanks for keeping us posted.

    Refreshing the network setup of the Roku device will help in resolving this issue. Please follow the troubleshooting steps below:

    1. Restart the network router - Disconnect the router from the power and connect it back.

    2. Restart the Roku Tv -  Settings > System > Power > System Restart.

    3. Reset the Roku Tv network settings - Navigate through Settings > System > Advanced System Settings > Network Connection Reset.

    4. Setup Network - Navigate through Settings > Network > Setup Connection > Wireless Network and look for the network name.

    Please let us know how it works.

    All the best,
    Kash

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  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    2 years ago

    Hi Bcotton610,

    Welcome to the Roku Community!

    Thanks for bringing this to our attention. We would like to know more about how we can assist. Could you please provide us with the following:

    • Is the issue happening specifically to Xfinity App, or are other channel/s affected?
    • What troubleshooting steps have you taken?
    • Have you tried connecting to a hotspot to see if the issue persists?

    With more detailed information, we'll be able to assist further.

    All the best,
    Kash

    • Bcotton610's avatar
      Bcotton610
      Newbie
      2 years ago

      It happens mostly in the Xfinity app, but we do lose connection on others as well here and there.  All of our Roku Expresses need to be reconnected to the internet multiple times daily, but in the Xfinity app there is massive amounts of buffering if we get it to stream at all.  We have unplugged, restarted, followed every command it has prompted. We have not used a hotspot.

      • RokuTakashi's avatar
        RokuTakashi
        Community Moderator
        2 years ago

        Hi Bcotton610,

        Thanks for keeping us posted.

        Refreshing the network setup of the Roku device will help in resolving this issue. Please follow the troubleshooting steps below:

        1. Restart the network router - Disconnect the router from the power and connect it back.

        2. Restart the Roku Tv -  Settings > System > Power > System Restart.

        3. Reset the Roku Tv network settings - Navigate through Settings > System > Advanced System Settings > Network Connection Reset.

        4. Setup Network - Navigate through Settings > Network > Setup Connection > Wireless Network and look for the network name.

        Please let us know how it works.

        All the best,
        Kash