Forum Discussion

Gavin17's avatar
Gavin17
Reel Rookie
5 months ago

Roku Express is not connected to the the internet and has lost the remote

i just got a new Roku express stick and lost the remote it’s not connected to the internet and I can’t access it thru the mobile app how do I go abt connecting it do I need to buy a new remote if so how would I connect it?. 

2 Replies

  • renojim's avatar
    renojim
    Community Streaming Expert

    Express devices aren't sticks (there's a significant distinction).  You need a working remote.  If it's really an Express, many universal remotes support Roku devices or you can get the simple remote for 10 bucks.  If it's a stick that plugs directly into the TV without the need for an HDMI cable, you need a voice remote.

    https://www.roku.com/products/accessories/roku-simple-remote

    You just point the simple remote at the device.  There's no setup required.

    • Gavin17's avatar
      Gavin17
      Reel Rookie

      Oh I see.., it’s a Roku 4k it has a hdmi and then it’s powered by a micro usb cable so I just need the new remote? Thank you for your reply