Forum Discussion

ljohns72's avatar
ljohns72
Newbie
3 years ago

Roku Express HD drops connection after it finishes updating.

I am trying to set up my Roku Express HD and it get's a connection but when it finishes updating it drops the connection and goes back to start.
tv & player wifi
chezmjm's avatar
chezmjm
Newbie
3 years ago

I seem to have the same issue. Mine is new. It runs through the entire setup, and update, then the dancing ROKU comes up and asks me to begin again from start. The router is closer than our other ROKU (which works fine). We have gig speed internet. The power adapter is 5v 2amp. Any ideas?

renojim's avatar
renojim
Community Streaming Expert
3 years ago

If you can, try connecting to your phone's hotspot or some other alternate network just to get through the initial setup.

  • chezmjm's avatar
    chezmjm
    Newbie
    3 years ago

    Thanks for the suggestion. I tried it, and it said the signal was excellent, but it went right back to 'select language' again. Bummer!  Any other ideas?

    • renojim's avatar
      renojim
      Community Streaming Expert
      3 years ago

      Dang!  It may be time to return it.