Forum Discussion

CJM3's avatar
CJM3
Reel Rookie
2 years ago

Roku Express Error 014.40 on initial set up

I am also getting this message. I was able to connect to my phone’s hotspot. I did try a factory reset and it STILL isn’t connecting to my home’s wifi with the correct password. I even tried typing i...
TV & Player WiFi
CJM3's avatar
CJM3
Reel Rookie
2 years ago

Hello,

I recently moved and my internet/wifi provider is now ImOn, which is a fiberoptic form of internet. I have tried multiple times all with the correct password and wifi account to connect via wifi, however I consistently receive the same error message about connectivity, which I've followed all the suggested steps and hard reset my Roku at least twice, as well as my router. No other messages or errors pop up after it fails to connect and tells me to try again. 

thank you,

CJM3

RokuJohnB's avatar
RokuJohnB
Community Moderator
2 years ago

Hi CJM3,

Thanks for keeping us posted!

We would be delighted to investigate the problem you're having, but we will need additional information. What device are you using right now? (e.g., Roku Express, Roku Streambar, Roku TV) Could you provide us with a photo or video about the issue that you're running into?

With detailed information, we will be able to assist you further with your issue.

Thanks,

John