Forum Discussion
Hi Ginger-Overlord,
Thanks for your first post in the Roku Community!
We understand that you are facing an issue with the Roku device. We would be more than happy to look further into this issue but will need more details. Can you please provide us with the following information:
- When did this issue first start occurring?
- Does the issue only occur on a specific channel or all channels on your Roku device?
- What are you seeing on screen? Can you provide a screenshot of the issue you are experiencing?
We look forward to hearing from you and looking closely into this issue. Thank you!
Best regards,
Mary
- Ginger-Overlord3 years agoChannel Surfer
Hi,
Thanks for your response.
I bought my Roku Express at the weekend as I am unable to stream ITVX on my TV. I first noticed the issue when I turned Roku on the next morning. This zoomed-in view only appears to happen on ITVX. I need to adjust the display settings in order to get back to the standard view.
One thing I have noticed is when I get this zoomed-in view on ITVX if I navigate back to the Roku home screen, go to a live BBC stream (which always appears correctly), then go back to ITVX, the view is corrected! Weird.
Thanks.