Forum Discussion

SLW25's avatar
SLW25
Reel Rookie
3 years ago
Solved

Roku Express 4k+ won't setup

i have bought 4 roku express 4+ only one works. the streaming player light flashes twice then a paues, flashes twice pause. the one that works never did this. i've called the support three times they...
TV & Player Setup
  • RokuNimfa-C's avatar
    RokuNimfa-C
    3 years ago

    Hi SLW25, 

    Thanks for your post. 

    It looks like you were in recent contact with our Support team. We advise you to maintain your current correspondence with our Support team in order to address the issue at hand. They recently responded to your inquiry. The Support team is ready and able to help you find the best solution to your issue.

    Your patience and understanding are greatly appreciated.


    Regards,
    Nimfa

UnhappyFrank's avatar
UnhappyFrank
Reel Rookie
3 years ago

    SO7P429WVPUY    

Shouldn't this be checked before it is shipped?  Yes or no!  

Cannot get it to even chose a language          

RokuKarla's avatar
RokuKarla
Retired Moderator
3 years ago

Hello UnhappyFrank

Welcome to the Roku Community!

Could you tell us how are you powering your Roku device? Is it connected to the USB port of the TV or to a wall outlet? In some cases, the USB power provided by the TV is not sufficient to power the device. Even though your Roku device may appear to be working, running with insufficient power can lead to instability, crashing, and other unpredictable behavior.

Using the included power cord and power adapter, we suggest plugging your Roku into a working power outlet in the wall. Powering it through a power outlet in the wall has the additional advantage that your Roku player will not need to power up every time you turn on your TV.

Let us know if there's any difference after.

 

Regards,
Karla

  • UnhappyFrank's avatar
    UnhappyFrank
    Reel Rookie
    3 years ago

    Plugged into a power strip.  Also my TV was on all night.  I just unplugged the ROKU.  Apparently my TV says "We sensed a new device please set it up" and turns itself on.  So I wasted electricity all night.  I changed the batteries in the remote in case the batteries that came with it were not good.  No difference.  Judging from what I read here, non functioning remotes are almost a brand feature at ROKU.  My view is that remotes should be tested before they are shipped and the consumer should not be the tester.  Also your web site does not have a support phone number.  Was this a conscious decision?

  • UnhappyFrank's avatar
    UnhappyFrank
    Reel Rookie
    3 years ago


    I keep trying to reply but do not see my reply when I log back in. Here we go for the third time. ROKU plugged into a power strip. The USB is one that is on a box for my Samsung TV. Other HDMI items work on it. Remote does nothing. Purple light is on ROKU. TV turns on by itself because it senses a new device. Wasted power all night. To be sure I put different batteries in the remote. Nothing changed. I light blinked twice when I put in the first set of batteries. From reading the replies, it seems sending out bad remotes is a ROKU practice. IMHO you should test them first and not leave that to the consumer. Yours is the only consumer product web site I have dealt with that does not have a call in number. I guess you really do not want to deal with what you regard as stupid people like me. You have until noon today to reply, I am a very patient person but you are pushing it. I also suggest you do something 100% new and hire a web site designer.