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gregger77's avatar
gregger77
Streaming Star
2 years ago
Solved

Roku Express 4K+ Won't Connect via Belker Ethernet Adapter

I have a 3941R box which I have connected according to Roku's instructions to one of the 4 recommended ethernet adapters, in this case the Belker, which operates 10/100 Mbps. The “Wired Connection” option appeared on the Roku Network Connection setup, but then it failed to find the connection.

I have done every normal troubleshooting step: Made sure the router, the port and the cable all worked with other devices. I tried of course doing Roku resets; clearing all network settings; changing the order of powering up and connecting, etc etc etc.

Any advice appreciated. Various Amazon reviewers have confirmed, this Belker unit has been able to work with Roku Express 4K+, but it’s not working for me.

 

  • gregger77's avatar
    gregger77
    2 years ago

    Ah, my dumb mistake. You're correct, there is no router between the modem and the switch. That's "why the switch isn't working connected to the router" as you point out. The Roku does work fine connected directly to the modem, but unfortunately the modem does not include a router and has but 1 WAN port. 

    Thanks for helping me see the omission!

15 Replies

  • renojim's avatar
    renojim
    Community Streaming Expert
    2 years ago

    Do you get any error message or code?  Assuming you have Wi-Fi, does it connect to that without any error messages/codes?

    • gregger77's avatar
      gregger77
      Streaming Star
      2 years ago

      Yes, code 13.50 along with the accompanying message, unable to connect to ethernet.

      The unit is able to connect via Wifi, but I am seeking to get wired for various reasons.

      Still trying to figure this out! Thanks.

      • renojim's avatar
        renojim
        Community Streaming Expert
        2 years ago

        Naturally that code doesn't show up here, not that the page is all that useful since Roku makes no attempt to give any specifics about the error codes.  013 falls under the category of "Ethernet cable related issues", so you might want to try another one.  Are you connecting directly to your router or is there something else between the adapter and the router?

  • gregger77's avatar
    gregger77
    Streaming Star
    2 years ago

    An update. I tried another of the 'approved' (Cable Matters) ethernet adapters. It worked for a few hours one evening, but then has not worked since the following morning. So...2 'approved' adapters work little or not at all. I think we can conclude  1) Something is seriously wrong in the handshake between Comcast ethernet and Roku  or  2) The Roku's ethernet capability is broken.   I'm stumped. Not sure what to do next. I'm just past 1 year on the new Express 4K+ so I assume I'm screwed on warranty replacement.

    • RokuJohnB's avatar
      RokuJohnB
      Community Moderator
      2 years ago

      Hi gregger77,

      Thank you for posting here in the Roku Community!

      For us to proceed with the appropriate action to resolve this, could you please send us a private message with your current shipping address and phone number?
      To send a private message:

      1. Sign in to the community.
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      6. Enter the subject for the message in the Message Subject area.
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      8. Click Send Message.
      9. You can look for the messages you've sent in the Sent tab.

      To learn more about how to send a private message, click this Community link: Help - Roku Community
      We'll be anticipating it!

      Thanks,

      John