lexii_jordanne
12 months agoNewbie
Roku express 4k+ software update loop
When I turn it on it has me select a language and then connect the wifi. Once the wifi is connected it pops up saying there’s an update and that the device with restart automatically after it finishe...
- 12 months ago
Welcome lexii_jordanne.
Thanks for your first post here in the Roku Community!
We noticed that you are having difficulty getting past the software update. We're here to provide assistance.
If you haven't tried any troubleshooting, we would recommend performing the steps below.
- Power cycle the Roku Device. Unplug the Roku for at least 10 seconds, and then plug it back in.
- Try connecting the Roku to an alternative internet connection. Fluctuations in internet connectivity might cause trouble updating the device. You can try connecting it to a Mobile Hotspot to see if it makes any difference.
- If the suggested steps above do not resolve the issue, we might resort to a Factory Reset. Locate the reset button at the back of the device, perhaps a Pinhole, and press and hold it for not more than 10 seconds. After the reset, you'll restart the activation process.
You can visit this support article for further troubleshooting: How to fix Roku streaming device update problems.
We hope this helps!
All the best,
Emman