Forum Discussion

Nickspeers97's avatar
Nickspeers97
Reel Rookie
2 years ago
Solved

Roku Express 4K+ shows no signal

Turned on Roku and tv shows “no signal” had this issue back in March of this year. Tried many troubleshooting routes but nothing worked and then randomly it started working again. 
Checked all HDMI connections, switched to different port on tv. Plugged into wall outlet and has power. I’ve tried restarting my router. Nothing seems to work. 

TV & Player Setup
  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi Rust,

    Greetings and welcome to the Roku Community!

    We appreciate you for bringing this to our attention and would be more than glad to assist you and resolve the issue you're having. Have you tried connecting your Roku streaming device to a different HDMI port of your TV? In addition, have you tried performing a factory resetting your Roku device? To do this, locate the Reset button, and your Roku device is powered on, press and hold the button firmly for about 10 seconds. When the factory reset is complete, an indicator light or status LED will blink rapidly on most Roku devices.

    Please keep us posted on what you find out.

    All the best,
    Kash

17 Replies

  • Kitty99's avatar
    Kitty99
    Streaming Star
    2 months ago

    Probably needs a reset. Turn off all your devices first. Then unplug your Roku and/or your TV, and unplug your internet for (2) TWO minutes. Plug back in then bring your Internet back up fully, Then plug in your TV then Roku. These devices need a refresh when the memory gets full. I do my internet, weekly and my Roku Express 4K+ a couple of times a week. This will not delete your settings. It is unnecessary to reinstall.  Your settings will keep in your online Roku account.

    • RokuRhea-V's avatar
      RokuRhea-V
      Community Moderator
      2 months ago

      HeyKitty99​,

      I appreciate you taking the time to share your workaround for the issue with the Roku device. It's wonderful to see community members supporting each other. If you have any more questions or need further assistance, please feel free to ask.

      Thanks,
      Roku Community Team

    • RokuTakashi's avatar
      RokuTakashi
      Community Moderator
      2 months ago

      Hi, riveme1​ 

      Thanks for posting!

      I understand that the steps provided in this thread did not solve your issue, and I'd like to gather additional information for us to better understand your concern.

      Can you please provide the details below:

      • What specific Roku device model are you having issues with?
      • When did you first encounter the issue?
      • What troubleshooting step have you performed?


      In the meantime, you can visit this support article on What to do if you cannot see the picture from your Roku® streaming player on your TV

      Keep us posted!

      Thanks,

      Roku Community Team

      • riveme1's avatar
        riveme1
        Reel Rookie
        2 months ago

        Hi, thank you for the response! I have a Roku Express 4k+. I encountered the issue for the first time about 10 days ago. Nothing has changed in terms of connections, hardware, internet, etc. I have tried the following:

        • Disconnecting the Roku from the wall to force restart
        • Also disconnecting the power cable from the device to force restart
        • Pressing the reset button while connected - nothing happens
        • Trying out various HDMI outlets on the same LG TV (other devices work normally - Sonos soundbar and HD antenna are connected)
        • I have tried 2 different HDMI cables - same result
        • Tested the Roku device on another TV - I had the same issue
        • The remote works fine with other Roku devices
        • Everything results in the Roku start-up screen with the bouncing letters and then it says "no signal" as if nothing was connected to the TV. 

        What else can I try? Or is the device dead?

        Thanks,

    • Rust's avatar
      Rust
      Reel Rookie
      2 years ago

      So, mine says Roku and makes the loading sound. It says the 720 and then goes blank saying no input found. When I press and hold the rest button nothing happens. I have held it down for close to 30 seconds. If I pull the power and plug it back in. I get the same Roku load screen. If I press the reset button again on the back of the express 4k+ the load screen goes away but the device does not reset. 

      Any other ideas?

      • RokuTakashi's avatar
        RokuTakashi
        Community Moderator
        2 years ago

        Hi Rust,

        Greetings and welcome to the Roku Community!

        We appreciate you for bringing this to our attention and would be more than glad to assist you and resolve the issue you're having. Have you tried connecting your Roku streaming device to a different HDMI port of your TV? In addition, have you tried performing a factory resetting your Roku device? To do this, locate the Reset button, and your Roku device is powered on, press and hold the button firmly for about 10 seconds. When the factory reset is complete, an indicator light or status LED will blink rapidly on most Roku devices.

        Please keep us posted on what you find out.

        All the best,
        Kash