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SanderJ's avatar
SanderJ
Reel Rookie
2 years ago
Solved

Roku Express 4k not switching on. Warranty support?

I'm in the UK, and my Roku Express 4k is less than 2 months old. The light is displayed on the device, but it will not turn on using the remote. I've changed batteries, switched off and on as suggested, but nothing. It doesn't even show up on the TV AV list.

The website suggests it is under a 2 year warranty so probably needs replacing, but there is no contact details or any way to begin the process, or even any way to speak to support. Any ideas? So far I've reached out to Roku twitter support who have been of no use.

5 Replies

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  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    2 years ago

    Hi SanderJ,

    Welcome to the Roku Community!

    We understand that your Roku remote is not powering on your Roku Express 4K. We would be more than glad to assist you with this. Kindly refer to this support article for more information on how to troubleshoot your Roku remote at this link: How to fix your Roku voice or simple remote that is not working

    Please keep us posted on how it works.

    All the best,
    Kash

    • SanderJ's avatar
      SanderJ
      Reel Rookie
      2 years ago

      None of this works. I've replaced batteries in the remote, switched off and on again, changed the hdmi port I'm using on the TV. The Roku just doesn't show any power, though the light is on on the device. 

      • RokuTakashi's avatar
        RokuTakashi
        Community Moderator
        2 years ago

        Hi SanderJ,

        Thanks for keeping us posted. Could you please tell us where and when you bought the Roku Express 4K? Also, have you tried paring and unpairing your Roku remote to see if the issue persists?

        Keep us posted.

        All the best,
        Kash