Forum Discussion

Jimbo72164's avatar
Jimbo72164
Newbie
3 years ago
Solved

Roku Express 4K+ Losing Internet Connectivity

ID A3-354-980 model 3941X Roku express 4k + keep losing connectivity. 
tv & player wifi
  • RokuTakashi's avatar
    RokuTakashi
    3 years ago

    Hi Jimbo72164,

    We appreciate you for posting here in the Roku Community!

    The concern you've encountered is best resolved by performing a system restart and a network connection reset. To do this, kindly follow the steps below.

    • Go to Settings > System > Advance System Settings> Network Connection Reset. Then, proceed to reset your connection. 
    • After this, do a system restart by navigating to Settings > System > Power (skip if no sub-menu) > System Restart.
    • Connect to your network again.

    Kindly check to see if you see any improvements. If the issue persists, we recommend trying an alternate network, such as a mobile hotspot, to see if you're able to maintain a consistent connection to the network.

    All the best,
    Kash

RokuTakashi's avatar
RokuTakashi
Community Moderator
3 years ago

Hi Jimbo72164,

We appreciate you for posting here in the Roku Community!

The concern you've encountered is best resolved by performing a system restart and a network connection reset. To do this, kindly follow the steps below.

  • Go to Settings > System > Advance System Settings> Network Connection Reset. Then, proceed to reset your connection. 
  • After this, do a system restart by navigating to Settings > System > Power (skip if no sub-menu) > System Restart.
  • Connect to your network again.

Kindly check to see if you see any improvements. If the issue persists, we recommend trying an alternate network, such as a mobile hotspot, to see if you're able to maintain a consistent connection to the network.

All the best,
Kash

RokuArjiemar's avatar
RokuArjiemar
Retired Moderator
2 years ago

Hi Community Users,

We are locking this thread because the information may need to be updated.

If you are still experiencing issues related to the original topic, here are a few steps you can take:

1. Search the Community: Explore the Roku Community forums. You might find another thread addressing the same problem with more current information.

2. Start a New Thread: If you cannot find an existing thread that matches your issue, please create a new one! We are here to help.

Thank you,
The Roku Community Team