Forum Discussion

Sullom65's avatar
Sullom65
Newbie
2 years ago
Solved

Roku Express 4K+ Doesn't Have an Option For Searching Channels

I restart my Roku device daily because it gets its power from the TVs USB port. I only have “Home”, “Streaming Options” and “Settings” listed on the menu on my Roku Home Screen. I have 4 other Roku streaming sticks, and all of them have many choices on the main menu, including “Search”. So the Roku guy and the expert user are simply blowing smoke up our *******!

tv & player features
  • RokuMary-F's avatar
    RokuMary-F
    2 years ago

    Hi Sullom65,

    Thanks for your first post in the Roku Community!

    We appreciate your patience and understanding regarding what you are experiencing about the "Search" option missing from your home screen for your Roku Express 4K+.

    We would be happy to look further into this issue but we will need more details. Can you please provide us with the following information:

    • Can you please provide the serial number of your Roku device from Settings > System > About?
    • Where are you currently located?
    • What troubleshooting steps have you taken so far to try to resolve the issue?
    • Have you checked if the email link on your other Roku devices by going to Settings > System > About is the same Roku account as your Roku Express 4K+?

    For more information about how to the Roku Search, visit our Support page here: How to find movies and TV shows using Roku Search | Official Roku Support

    We look forward to hearing from you and assisting you with your needs as we are committed to finding a solution for this issue. Thank you!


    Best regards,
    Mary

     

1 Reply

  • RokuMary-F's avatar
    RokuMary-F
    Community Moderator
    2 years ago

    Hi Sullom65,

    Thanks for your first post in the Roku Community!

    We appreciate your patience and understanding regarding what you are experiencing about the "Search" option missing from your home screen for your Roku Express 4K+.

    We would be happy to look further into this issue but we will need more details. Can you please provide us with the following information:

    • Can you please provide the serial number of your Roku device from Settings > System > About?
    • Where are you currently located?
    • What troubleshooting steps have you taken so far to try to resolve the issue?
    • Have you checked if the email link on your other Roku devices by going to Settings > System > About is the same Roku account as your Roku Express 4K+?

    For more information about how to the Roku Search, visit our Support page here: How to find movies and TV shows using Roku Search | Official Roku Support

    We look forward to hearing from you and assisting you with your needs as we are committed to finding a solution for this issue. Thank you!


    Best regards,
    Mary