Thanks for the added information, StreamingFam.
We completely understand your input. Please be aware that your concern has already been escalated to our Support team. Kindly keep an eye out on your inbox as they will reach you there.
Kind regards,
Carly
I have a similar problem. Mine drains monthly, not as ridiculous as daily, but I've not had to change batteries in my Firestick remote in more than a year. I've tried re-setting, re-pairing, taking the batteries in and out. None of it works. I've had the voice remote a year. Clearly from the forums, I'm not alone.
Hi YKC,
Welcome to the Roku Community!
Thanks for letting us know about what you are experiencing and we appreciate the troubleshooting steps you've done so far to try to resolve the battery issue with your Roku remote.
If this issue is not resolved, please let us know along with any additional information you may have that would be helpful for our team looks into this problem. Kindly include the serial number of your Roku device that came with the remote.
Please keep us posted and we'll continue assisting you from there.
Best regards,
Mary
Hello,
The remote model on the box is RCAL7CA but inside the batter compartment says it's RC FA1.
Serial number is 3226001106
Hi YKC,
Thanks for posting in the Roku Community!
We apologized for the inconvenience this has caused and we appreciate you for providing your remote information. We'd like to take a closer look to see if there's anything else we can suggest to help but will need more details. Can you please provide the serial number of your Roku device that came with the remote by going to Settings>System>About?
We look forward to hearing from you and looking closely into this issue. Thank you!
Best regards,
Mary
my device serial number is X00400HC4RPN. I bought the remote separately though because the one that came with the device was too basic.
Hi YKC,
Thanks for providing all the information we requested and we're sorry for the inconvenience.
In regard to your battery issue with the Roku remote, a member of our Support team will reach out to you via email to assist you. Please let the Support team know if you have any other questions so they can assist you further and provide a resolution to this issue.
Let us know if there are other related issues that we can further take a look at.
Best regards,
Mary
I have the same issue with my Express 4k+ remote draining batteries every other day. I have tried to pair again but it doesnt help.
Hi winger,
Thanks for your first post in the Roku Community!
We appreciate you informing us about the battery issue with your Roku remote. We'd like to take a closer look to see if there's anything else we can suggest to help.
Just to verify, do your Roku remotes support private listening?
We also recommend taking a look at our Support page to troubleshoot remote issues: How to fix your Roku voice or simple remote that is not working | Official Roku Support
Please keep us posted and we'll continue assisting you from there.
Best regards,
Mary
My remote does not support private listening. I looked at the link you gave and it does not provide any solution for my battery drain issue. My remote works perfectly fine functionality wise, its just that it is going through batteries at an alarming rate.
Hi winger,
Welcome to the Roku Community.
We're glad you are here so we can best assist you. We apologize to hear about the battery drain issue on your Roku remote. May we ask what troubleshooting steps have you already taken to try to resolve the issue? When did you normally change your battery?
Please let us know the details along with the serial number of your Roku device paired to your Roku remote, to get this go to Settings > System > About.
Regards,
Nimfa
