Forum Discussion

brown2023's avatar
brown2023
Channel Surfer
3 years ago
Solved

Roku express 3910x lost remote and not connected to my internet?

I have had the express for years and have recently lost my remote and my other remotes or the Roku app won’t work on the express the express device hasn’t been connected to my internet for years and ...
remotes
  • RokuKarla's avatar
    RokuKarla
    3 years ago

    Hello brown2023

    Thanks for reaching out here in the Community.

    You will need a physical remote in order to input your new password and connect to your wireless network. For US customers, you can check out replacement remotes in our accessories store here: https://www.roku.com/products/accessories

    I hope this helps!

    Regards,
    Karla

RokuKariza-D's avatar
RokuKariza-D
Retired Moderator
3 years ago

brown2023 

Appreciate the reply.

Please be advised that remotes for Roku TVs are manufactured directly by the TV manufacturer, therefore, they will not work on your Roku Express. Could you provide us with the serial number of your Roku Express? This can be found at the back or underneath the player itself. We'll be able to further assist you from there.

We look forward to your response.


All the best,
Kariza

brown2023's avatar
brown2023
Channel Surfer
3 years ago

It’s really hard to read and faded there’s different numbers does it say serial? 

  • renojim's avatar
    renojim
    Community Streaming Expert
    3 years ago

    brown2023, a voice remote has to be paired to a Roku device and can only be paired to one device at a time.  See if this article helps:

    How to set up your Roku® voice remote | Official Roku Support

    Once you get your Express connected to your Wi-Fi you can use the app on your phone as remote and pair the remote back to the TV.

    • brown2023's avatar
      brown2023
      Channel Surfer
      3 years ago

      I can’t get it connected to my wifi without a remote I’ve tried the app too