Forum Discussion

brown2023's avatar
brown2023
Channel Surfer
3 years ago
Solved

Roku express 3910x lost remote and not connected to my internet?

I have had the express for years and have recently lost my remote and my other remotes or the Roku app won’t work on the express the express device hasn’t been connected to my internet for years and ...
remotes
  • RokuKarla's avatar
    RokuKarla
    3 years ago

    Hello brown2023

    Thanks for reaching out here in the Community.

    You will need a physical remote in order to input your new password and connect to your wireless network. For US customers, you can check out replacement remotes in our accessories store here: https://www.roku.com/products/accessories

    I hope this helps!

    Regards,
    Karla

RokuKarla's avatar
RokuKarla
Retired Moderator
3 years ago

Hello brown2023

Thanks for reaching out here in the Community.

You will need a physical remote in order to input your new password and connect to your wireless network. For US customers, you can check out replacement remotes in our accessories store here: https://www.roku.com/products/accessories

I hope this helps!

Regards,
Karla

brown2023's avatar
brown2023
Channel Surfer
3 years ago

Will model number Model RCS01R work with model number Roku express 3910x? If not which model will?

  • RokuMary-F's avatar
    RokuMary-F
    Community Moderator
    3 years ago

    Hi brown2023,

    Thanks for following up.

    To answer your inquiry, the Roku Voice Remote Pro (RCS01R) is compatible with Roku Express + (3910x). We also recommend a Roku Simple Remote. You may grab a new remote for your Roku model 3910x here: Roku accessories store

    If you have any other questions or concerns, please let us know.


    Best regards,
    Mary

    • brown2023's avatar
      brown2023
      Channel Surfer
      3 years ago

      Thank you but I don’t have the funds to purchase either one. But i do have a voice Roku remote for my 50 inch tlc Roku tv but my voice remote won’t connect on my express confused? 

      • RokuKariza-D's avatar
        RokuKariza-D
        Retired Moderator
        3 years ago

        brown2023 

        Appreciate the reply.

        Please be advised that remotes for Roku TVs are manufactured directly by the TV manufacturer, therefore, they will not work on your Roku Express. Could you provide us with the serial number of your Roku Express? This can be found at the back or underneath the player itself. We'll be able to further assist you from there.

        We look forward to your response.


        All the best,
        Kariza