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jirkal's avatar
jirkal
Newbie
3 years ago

Roku Express + Not finding wifi (All other devices are connecting)

Randomly disconnected from wifi today. Ive been scanning and scanning but wifi not showing up. Ive rebooted wifi, rebooted roku, factory reset roku, network connection reset on roku, and even used the secret menu to disable network pings. My roku does connect to my phone hotspot. Im stuck. Please help.

tv & player wifi

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  • renojim's avatar
    renojim
    Community Streaming Expert
    3 years ago

    What's the model number of your Express displayed under Settings->System->About?  Are you trying to connect to 5GHz or 2.4GHz Wi-Fi?  Do you know what Wi-Fi channel your router is using?

    Note that Roku devices only support 2.4GHz Wi-Fi channels 1 to 11 and the ones that support 5GHz Wi-Fi don't support all 5GHz channels (only non-DFS channels).