Forum Discussion

dashalex1's avatar
dashalex1
Newbie
3 years ago

Roku Element 75" tv apps crashing

Apps are crashing and returns to home screen. Netflix,  Prime, Hulu, tried updating,  removing and re-install.  Still not working

  • RokuKariza-D's avatar
    RokuKariza-D
    Retired Moderator
    3 years ago

    Hi dashalex1

    We're sorry to hear about the issue you're experiencing.

    We highly suggest performing a factory reset on your Roku TV then see if that will resolve the issue you're experiencing. Perform the following steps with your Roku remote or the Roku mobile app:

    1. Press Home on your Roku remote
    2. Scroll and select Settings
    3. Select System
    4. Select Advanced system settings
    5. Select Factory reset
    6. If you have a Roku TV, select Factory reset everything. Otherwise, move to the next step.
    7. Follow the on-screen instructions

    For more information, refer to this link: How to system restart or factory reset your Roku® streaming device

    Keep us posted!


    All the best,
    Kariza

    • NikkiBi's avatar
      NikkiBi
      Reel Rookie
      3 years ago

      Hi, I’m having the same issue and so far it is happening with Netflix, Hulu, and Paramount Plus. I have followed the factory reset directions and unplugging the tv overnight. It is still crashing when trying to use those apps. Live tv works fine along with the YouTube tv app and the peacock app. Hopefully you have a solution since this post was initially created.

      • RokuDanny-R's avatar
        RokuDanny-R
        Retired Moderator
        3 years ago

        NikkiBi

        Thanks for the post.

        We would be more than happy to look further into the issue, but will need more detailed information. Can you please provide us the following information:

        • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
        • does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
        • tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID)
        • steps to reproduce the issue you are seeing

        Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.


        Thanks,
        Danny