ROKU disconnecting from my network.
Every 20 minutes approximately, my ROKU stick is disconnecting from the network. I have tried resetting the network. I have to just keep restarting the ROKU to get it to work. My network is fine, ...
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Hi MDU,
A warm welcome here in the Roku Community!
We know how important it is to be connected to your Roku device. No worries, help is here. We suggest requesting an HDMI extender on our Support page, which should resolve the issue that you're experiencing.
We would recommend trying to submit the form here.
If the problem still persists, please keep us posted.
Best regards,
John
MDU-
This is the only thing I know of that kicks in on a 20 minute basis:
If your Roku has a "Settings > System > Power > Auto power savings > After 20 minutes of no interaction" setting, try disabling it.
Thank you for your suggestion. Unfortunately, that is not the issue. I have ordered HDMI extenders to see if that helps. It's definitely ROKU because it does the same thing connected to a hotspot from my phone.
Hi MDU,
Thanks for keeping us posted.
We regret to hear that you're having a network issue with your Roku Streaming Stick. Would you mind providing your Roku device information, such as Device ID, Model Number, and Serial Number? All these can be found in Settings > System > About.
We look forward to hearing back from you.
All the best,
Kash
