joebios01 wrote:You would have ISSUES if Roku Support failed to resolve persistent issues with DirecTV for way over a year now!
The DirecTV app/channel is provided by DirecTV, not Roku. You can't complain to Roku about how a 3rd party app works. Roku has no control over it. From what I recall over the years, DTV provides terrible support for their app, but they are the only ones that can do anything to resolve problems with it.
There are grounds for a complaint if the issue is specific to particular Roku models and appears to be a Roku hardware/firmware defect.
This isn't a defect. It's the theft of devices we paid for and OWN!
joebios01 wrote:There are grounds for a complaint if the issue is specific to particular Roku models and appears to be a Roku hardware/firmware defect.
That's still a problem with the app, not the Roku hardware/firmware. The app developers know the different types of hardware used in different Roku devices and they are supposed to program accordingly.
Sorry, but no amount of app programming will address the issue if the Roku OS fails to abstract the underlying hardware properly or the issue is an inherent hardware defect.
joebios01 wrote:Sorry, but no amount of app programming will address the issue if the Roku OS fails to abstract the underlying hardware properly or the issue is an inherent hardware defect.
If that were true the problem would occur with multiple channels. You are referencing a single channel which has a history of being poorly programmed. Nope, it's not the Roku OS. It's DirecTV's app programmers.
