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Skyedog1971's avatar
Skyedog1971
Newbie
2 years ago
Solved

Roku device now unresponsive.

Have used the iPhone app to connect to and use my Roku for device for over a year now. Did a Wi-Fi network update in my house, and now the app can see the Roku device as being on the same network, bu...
mobile app
  • RokuERey's avatar
    RokuERey
    2 years ago

    Hi Skyedog1971,

    Welcome to the Roku Community!

    Thanks for contacting us about this issue. We'd like to help. You mentioned that a network update has been made. This will cause the Roku device to reconnect again to that network. If you see "not connected" on the upper right side of the TV screen, you'll need to reconnect it, and you'll need a working physical remote. 

    Once the device is disconnected, you cannot connect to the Roku mobile app until it's connected to the same network.

    In addition, Roku 4 Roku 4 (4400x) is a deprecated device and won't receive the newest OS version (Roku OS 12.0). You can find our release notes and a list of supported devices here: Roku OS software release notes.

    We'd be glad to assist if there's anything else we can help you with.

    Regards,
    Rey

     

RokuERey's avatar
RokuERey
Retired Moderator
2 years ago

Hi Skyedog1971,

Welcome to the Roku Community!

Thanks for contacting us about this issue. We'd like to help. You mentioned that a network update has been made. This will cause the Roku device to reconnect again to that network. If you see "not connected" on the upper right side of the TV screen, you'll need to reconnect it, and you'll need a working physical remote. 

Once the device is disconnected, you cannot connect to the Roku mobile app until it's connected to the same network.

In addition, Roku 4 Roku 4 (4400x) is a deprecated device and won't receive the newest OS version (Roku OS 12.0). You can find our release notes and a list of supported devices here: Roku OS software release notes.

We'd be glad to assist if there's anything else we can help you with.

Regards,
Rey