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Lamaco's avatar
Lamaco
Reel Rookie
2 years ago

Roku device not working after factory reset

I have had this roku device in my TV for several months now. It was logged in with a friend of mines info, I decided this morning to reset the device to have it all with my info and it seemed to reset fine. But once it fully restarted it sent me to the choose language screen then connect go wifi. Once it connected go the wifi my TV flashed then said no signal. I have tried everything from using a wall plug to turning everything off and back on. To changing out wires nothing. But it'll let me get through the set up on another device but when I plug it back into the TV it previously worked on back go no signal.

TV & Player Setup

5 Replies

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  • HDMIGuy's avatar
    HDMIGuy
    Roku Guru
    2 years ago

    Lamaco When you say it will let me get through the set up on another device do you mean the Roku device is completing set up on a different TV set?  If the Roku device is completing setup on another TV make sure the input you connect to on the original TV is the input selected on the TV.  It sounds like the input on the original TV somehow got changed.

    • Lamaco's avatar
      Lamaco
      Reel Rookie
      2 years ago

      So basically I tried everything I could think of on my TV it wouldn't get passed the wifi connection or software update. But I connected the router device to another TV and it set up properly. It got to the home screen like it should. But I unplugged it and put it into my TV and back to no signal 

      • jontalk's avatar
        jontalk
        Roku Guru
        2 years ago

        LamacoIf I understand correctly, you're unable to log into your WiFi network which is needed to complete the setup? If so, its possible its a router or channel congestion issue. Best way to find out if its congestion is to use a network analyzer app like WiFi Analyzer for Android or something similar if you have an iPhone. Also curious if you're able to change router settings since you don't state anything about your network. Once you use the network analyzer you'll find out which channels are the most congested and switching to one that's less used by neighbors will resolve that problem. Personally I use a Power Line network and plug my Roku into it via Ethernet port. Regardless, this might help solve the problem.