Roku device not connecting to the network
I was away for a few days. When I got home Roku would not connect to the internet. I did all the usual things and finally even tried a different router.
I have done all the restarts, etc. my phone connects, my computer connects bur ROKU no.
Thanks for your first post in the Roku Community, Htbmd1982!
We understand that you're facing connectivity issues with your Roku stick. But no worries, we're here to assist you and get it sorted.
Have you tried restarting your internet router and device? This simple step can often improve your connection. We recommend giving it a try and seeing if it makes a difference.
Here are the steps you can follow:
Use the following steps to restart your modem and router.
- Unplug both your modem and router from power
- Please wait 10 seconds and then plug them back in
- Wait for your modem and router to fully restart
- Use a phone, tablet, or computer to confirm the internet connection is working.
- Test the connection on your Roku device.
Use the following steps to restart your streaming device from the Settings menu.
- Press Home on your Roku remote
- Scroll and select Settings
- Select System
- Select Power. If you do not see a Power submenu, skip to the next step.
- Select System restart
If you need additional help, please visit our support website on How to improve the Wi-Fi or wireless internet connection to your Roku streaming device.
If you have any questions, please feel free to let us know. We are here to help.
Thanks,
Jharra
